COVID-19 Protocol

Los Robles Animal Hospital

COVID-19 Protocol

  • If any client is sick, especially with flu-like symptoms, has been in contact with anyone who is sick, especially those who tested positive for COVID-19, please do not travel with your pet. Please find your pet alternative transportation.
  • All driving clients please wait in cars and call us at 850-222-3117 to let us know you have arrived.
  • All walking clients please call or wave from outside the office to let us know you have arrived- do not come inside.
  • We ask that owners of canine patients please pull around to the rear of the hospital. A staff member will meet you at the wooden ramp to retrieve canine pets. We ask clients to leave their pets’ collars/harnesses/leashes in place until the pet is secured behind the gate of the ramp. The technician will then utilize a hospital approved slip lead for transport into the hospital.
  • For cats and dogs in carriers, we will use a hospital-grade disinfectant on the handles.
  • Clients will stay outside in their cars or outside the office, as only the pets will be allowed into the building (social distancing). Please call to discuss protocol regarding humane euthanasia, as special accommodations will be made.
  • The Doctor will call you with the exam findings and to discuss diagnostics and treatment.
  • Clients will complete billing by speaking with a team member prior to reconvening with their pet and receiving medications (if needed) outside the office or at their car. Please try to use credit/debit cards over cash/checks at this time.
  • We are a “handshake free zone” at this time.
  • Medication/Food refill requests are to be called or emailed in prior to your arrival at the hospital. We will contact you when your items are ready for pick-up and collect payment over the phone. Items will then be placed on our front porch for owners to retrieve at their earliest convenience. For refrigerated or transdermal medications please call our office at your arrival and we will place them outside the door. All items not picked up by the end of the business day will be brought back inside and placed back on the porch when we open at 7:30am the next day. After hours item pick-ups are available upon specified request.

 

Thank you for your patience and understanding during this trying time.


No form settings found. Please configure it.

Monday:

7:30am

5:30pm

Tuesday:

7:30am

5:30pm

Wednesday:

7:30am

5:30pm

Thursday:

7:30am

5:30pm

Friday:

7:30am

5:30pm

Saturday:

Closed

Closed

Sunday:

Closed

Closed

Location

Find us on the map

Testimonials

Read What Our Clients Say

Featured Articles

Read about interesting topics

    Sugar Gliders

    Thinking of getting a sugar glider? These tiny marsupials are energetic and friendly, making them popular choices as pets. Though they weigh less than a half-pound, they're more closely related to kangaroos than they are flying squirrels. If you think a sugar glider would make an ideal pet for your family, ...

    Read More

    Prairie Dogs

    Prairie dogs are cute, affable creatures. But before taking one on as a pet, check your local laws. In some states, such as Colorado, it's illegal to keep prairie dogs as pets. Mostly, this is because they may spread monkeypox. If you live in a state that welcomes pet prairie dogs, be sure to buy from ...

    Read More

    How to Help Your New Cat Feel Welcomed in Your Home

    Adopting a cat or kitten? Here's what you can do to help your cat adjust to its new home. ...

    Read More

    Skunks

    Home and Veterinary Care for Pet Skunks If you're an adventurous pet owner, you may love exotic animals such as skunks. You'll be happy to learn that skunks can indeed make excellent domestic pets, but only if they receive the proper care to enjoy a happy, healthy life. Your veterinary team can help ...

    Read More

    Flying Squirrels

    Much like sugar gliders, flying squirrels make affectionate pets when purchased young and raised by their owner. Unlike sugar gliders, however, flying squirrels are rodents that need veterinary care specific to the species. Your veterinary team can help with the care and treatment of flying squirrels. ...

    Read More

    Fennec Foxes

    Fennec Fox Care Guide With oversized ears and mischievous faces, fennec foxes are cute as can be. But these exotic pets require a lot of care to stay healthy and happy. Health At just three pounds, fennec foxes are the smallest member of the fox family. Native to the Sahara desert, fennec foxes are ...

    Read More

    Fish

    If you’re thinking of getting a pet fish, you should know that your veterinarian has a lot of good advice about pet ownership. Fish can be very rewarding as pets, and you just may be surprised about how much fish actually interact with their owners. Here’s more valuable information about choosing ...

    Read More

    Snakes

    If you’re looking for a low-maintenance pet, then you might be interested in owning a snake. However, there are a few aspects of owning a snake that you need to be aware of before you make this type of commitment. Here’s what you need to know. What to Know Before Choosing a Pet Snake Before you purchase ...

    Read More

    Domestic Pigs

    Pigs are great for families who want a relatively exotic but easy to care for a pet. Whether miniature, like a pot-bellied pig, or a full-sized animal, caring for a pig is similar to caring for a cat or dog. Health Domestic pigs need to see a veterinarian regularly for vaccinations and checkups. We ...

    Read More

    Gerbils

    Gerbils are great little pets for pet owners who don't have room for a dog or cat. They're friendly and fun to watch, but they do take a moderate level of care and investment. If you're thinking of getting a gerbil, here's what you'll need to know to keep him happy and healthy, including giving him a ...

    Read More

Newsletter Sign Up